The contract for any service offered by TC TRIPS Travel Agency (hereinafter the AGENCY) implies full acceptance of these general terms and conditions and both the CLIENT and the AGENCY expressly agree to be bound by these clauses.
PRICES
Prices are expressed in American Dollars USD. The conversion into local currency is determined by the exchange rate set by the AGENCY and applicable on the date of each payment. It is understood that any change in the prices of the Services: taxes, duties and/or the exchange rate. It is understood that any change in the prices of the Services: taxes, duties and/or the exchange rate may result in a revision of the final price.
The AGENCY requests to be sent a guarantee of between 50% of the total cost of the services to be contracted: the same which can be made through the authorised payment systems.
SERVICES INCLUDED:
The prices include only the services mentioned and according to the confirmation of them.
SERVICES NOT INCLUDED:
Any other service not expressly mentioned:
- Excess baggage allowance for air transport, visas, airport taxes, service charges, gratuities, vaccination certificates, extras, beverages, special meals, optional hotel services, laundry and other current and/or future charges.
- Accommodation, meals and/or additional expenses or damage caused by cancellations, delays in the departure or arrival of means of transport or unforeseen causes beyond the Company’s control.
- Meals en route, except those expressly included.
DOCUMENTATION:
When travelling abroad, it is necessary to comply with the legislation applicable in each case. It will be the CUSTOMER’s own responsibility to have the personal and family documentation required by the corresponding immigration authorities, it is also mandatory that the customer carries his documents throughout the trip, as well as the Andean Migration Card (TAM) issued upon entry into our country, as this document excludes all visitors from internal taxes.
LUGGAGE: The luggage is the sole responsibility of the CUSTOMER, the AGENCY is not responsible for any loss, damage or deterioration of it that it may suffer for any reason whatsoever during the journey.
HOTELS:
The quality and content of the services provided by the hotel is determined by the official tourist category assigned. If the AGENCY is forced to change the confirmed hotel due to special events and/or situations beyond its control, its responsibility is limited to offering a hotel of the same or higher category. Accommodation, meals, transport and other expenses arising from delays in the departure and return of means of transport (or missed flight connections) due to weather conditions, technical reasons, strikes or other force majeure shall be borne by the CLIENT. The rooms agreed are standard rooms, unless otherwise specified in writing.
REFUNDS:
Fifty per cent (50%) of the total amount for SERVICE must be paid at the time the reservation is confirmed and the services requested are fully confirmed. Until the time of confirmation of the SERVICE, all conditions of the SERVICE are subject to change. Packages and tours must be booked by paying one (50%) per cent of the total value of the SERVICE. If any of the conditions change at the time of final confirmation, the CUSTOMER may choose to cancel the operation and is entitled to a refund of the amount paid for the reservation.
CANCELLATION AND/OR TERMINATION OF THE TRIP BY THE CUSTOMER
The CUSTOMER may cancel the services requested or agreed at any time and is entitled to a refund of the amount paid. Cancellations or changes made by the CUSTOMER must be submitted in writing by the CUSTOMER as soon as possible, subject to the AGENCY being obliged to indemnify the AGENCY for the points listed below:
- Administration costs (incurred by the sales agency).
- Any cancellation costs (to be borne by the tourism suppliers).
- Compensation consisting of a percentage of the total amount, depending on the type of service contracted and the service provider’s cancellation policy. In case of no-show at the time of departure without prior documented cancellation or late arrival, the total amount and SERVICE will be forfeited. Some of the contracted services are subject to special economic cancellation conditions, where one hundred (100%) percent of the tickets already issued must be paid, regardless of how far in advance the cancellation occurs (air tickets, accommodation, pre-purchased quotas for the Inca Trail, income for Machu Picchu – Huayna Picchu, etc.) In these cases, the cancellation fees will be established according to the specific conditions of each provider. In case of cancellation of credit operations, the amounts paid for the report, administrative expenses, stamping and interest will not be refunded.
Specifications:
1. Concerning airline tickets
They can only be rebooked before the date of travel within the travel area, i.e. Peru (cities of Cusco, Arequipa, Piura, Iquitos, Cajamarca, Puerto Maldonado, Lima or Juliaca*, etc.), provided that the airlines accept it and have seats available and that prices allow it. If the CUSTOMER wishes to change the flights to another scheduled date within six months of the original date of travel, a penalty will be imposed and the CUSTOMER will have to pay it. We act as your agent and have no responsibility for the performance of airline services, including accidents, deaths, injuries, property damage or flight delays.
*It should be noted that a NO SHOW fee of 100% of the flight service on the Nazca Lines-Paracas route will also be charged if it has not been cancelled with a maximum of 7 days before the date of travel.
2. With regard to hotel reservations.
You can only cancel or change the reservation within 15 days before the arrival date. Cancellations after this period will automatically incur penalties and NO SHOW equal to 50% of the total amount paid in advance. The hotels apply this policy strictly, making it impossible to transfer reservations between passengers from one agency, i.e. the payments made are exclusively for one passenger and cancellation does not give the possibility to change to another passenger.
3. With regard to rail services to Machupicchu.
The companies Perú Raíl and IncaRail, allow the cancellation and cancellation of train tickets within 48 hours before the date of travel, in order to free up seats. But this entails a penalty equal to 15% of the total value of the train ticket, whether due to natural causes or personal circumstances, for this purpose, the CUSTOMER must also send a scanned copy of their passport with a notarised letter authorising the return to the AGENCY by email to the AGENCY.
4. Concerning the services
Guide services, transport (to attractions) and entrance tickets. The AGENCY will refund 100% of the price of the services as long as the cancellation is made at least 2 days in advance, except for those events where we do not have direct management, such as the Inti Raymi festival, which either by natural and personal reasons, the total value of the event will be lost.
5. With regard to the Inca Trail
In the case of the Inca Trail and the different treks that comprise this itinerary (04 days / 03 nights or 02 days / 01 night) the entrance fee is non-refundable, it does not allow changes, transfers, etc. this is due to policies of the Regional Directorate of Culture Cusco. Since the services are booked and paid at the time of closing the sale for the availability of quotas, it is not possible to change dates, changes in the itinerary or similar, so it will be charged 100% of the income of the Inca Trail.
CHANGES AND MODIFICATIONS TO THE HOLIDAY:
The AGENCY reserves the right, for technical or operational reasons, to modify, in whole or in part, the daily order and/or the services that make up the trip, before or during its execution. Unless expressly stated otherwise, the hotels indicated may be changed to another of the same or higher category at no cost to the passenger. The customer shall not be entitled to any compensation whatsoever in respect of such changes. Once the journey has commenced, the suspension, modification or interruption of services by the CLIENT for personal reasons of any kind shall not give rise to any claim, reimbursement or compensation whatsoever.
The AGENCY may cancel and/or modify the itinerary in the event of unforeseen circumstances such as strikes, climatic factors, roadblocks, etc. If the CUSTOMER continues the journey with the solutions provided by the AGENCY, he/she is deemed to tacitly accept these proposals without being able to claim any compensation from the AGENCY, such modification of the programme being part of the natural negotiation process for the services requested. We reserve the right to cancel a trip at any time for reasons which, in our opinion, may jeopardise the quality of the trip or the safety of passengers, or for other circumstances beyond our control (strikes, protests, flight cancellations, weather conditions).
CUSTOMER’S LIABILITY:
In the event of any offences related to the performance of the Service, the CUSTOMER is obliged to notify the service provider indicated in his/her booking confirmation and the AGENCY, in a reliable manner and as soon as possible. It is the CUSTOMER’s responsibility to inform himself/herself of the restrictions applicable to the flight tickets he/she purchases. Usually promotional fares do not allow for refunds, date changes or other changes.
RESPONSIBILITY OF THE AGENCY:
The AGENCY is responsible to the users for the full provision and quality of the services described in this programme and complies with its liability clause contained in accordance with the customer’s rights.
KNOWLEDGE AND ACCEPTANCE OF THE CONDITIONS:
THE CLIENT acknowledges and accepts the content of the general conditions of the agency TC TRIPS. The AGENCY is exempt from any liability for any inconvenience that may arise, it being expressly stated that the passenger has been informed with this information.